Henrietta Taia


Practice Manager
Royal Heights Medical Centre
138 Royal Road
Royal Heights
Auckland 0602

Wk Ph: 09 833 7347
Mob: 021 253 2970

PMAANZ email: chair@pmaanz.org.nz

Tena Koutou Ko Pureora toku maunga, Ko Waimiha toku awa, Ko Tainui toku waka, Ko Tainui toku iwi, Ko Rereahu toku hapu, Ko Rereahu me Te Kahatuatini oku marae, Ko Henrietta Taia ahau.

I work in one of the best medical centres in West Auckland and I love my job! I've been in the Health Industry for over half my life and moved my way through the ranks from Receptionist to Head Receptionist to Practice Manager. In 2006 I first joined PMAANZ and never looked back.

PMAANZ has enabled me to network with other managers and share valuable information and ideas. PMAANZ annual conference is a great event to attend, there is always something new to learn and many friendships made. Your employers will surely be impressed by the information and new initiatives you feedback to your organisation. I was elected on the National Executive in 2013 and look forward to helping like-minded fabulous people.

He aha te mea nui o te ao? He tangata! He tangata! He tangata! – What is the most important thing in the world? It is people! It is people! It is people! No reira, tena koutou, tena koutou, tena toutou katoa.


Lana McNicholas


Medical Centre Manager 
The Doctors Phoenix 
Pyne Street 
Whakatane 3120

Ph: 07 307 0586

PMAANZ email: treasurer@pmaanz.org.nz

I am excited to have been elected to the PMAANZ Executive, and am very much looking forward to being able to network and share ideas with other brilliant like-minded people within our industry. Throughout the week, you will find me at The Doctors Phoenix, in Whakatane. I’m lucky enough to live in the sunny Bay of Plenty, and here my role as Medical Centre Manager keeps me on my toes. I am a keen learner and enjoy developing myself professionally.

I am qualified in Event and Tourism Management, and achieved the NZIM Diploma in Practice Management earlier this year. I’m grateful for the education pathways PMAANZ provides, and know they have helped me immensely since beginning my career in the health industry. Practice Management is a diverse and sometimes challenging role, one that is unique and requires a variety of skills and attributes.

On weekends and when not studying I enjoy the beach, fishing at White Island and spending time with my stepdaughter. I look forward to working with you all!

Heidi Bubendorfer


Practice Manager
Kelston Medical Centre
8 Archibald Road
Auckland 0602

Wk Ph: 09 818 5208 

PMAANZ email: secretary@pmaanz.org.nz

I feel very privileged to be taking on this new role as secretary for the Executive and am looking forward to working with this amazing team of people!

I am passionate about health and am lucky enough to have worked in this field for a large chunk of my life.

I trained as an RN in the late 1980’s and have worked at Kelston Medical in West Auckland for the past 19 years, as a Practice Nurse for 8 years and then last 11 years as Practice Manager.

Kelston Medical is a high needs Practice and I really enjoy working with this population. I continue to keep my clinical side active and run diabetes and insulin start up clinics here.

When I first transitioned into the Practice Managers role, I still remember the huge learning curve, I had a lot to learn!  But through attending the wonderfuly educational PMAANZ Conferences and meeting fellow Managers, I have grown into my role and gained valuable friends long the way.

I live with my Partner in Onehunga, and have 2 grown daughters who are awesome humans!

Recreationally I enjoy the great outdoors; sailing, biking and hiking.  I love music and reading and of course catching up with friends and family.

Sue Taaffe

Conference Co-Convener

Practice Manager
Carlyle Medical Centre
123 Carlyle Street
Hospital Hill
Napier 4110

Wk Ph: 06 835 3720

PMAANZ email: conference@pmaanz.org.nz

It is with much excitement that I am stepping into the role of Acting Treasurer for the PMAANZ Executive. My health background is varied and ranges from health promotion through to practice management. It has been a wonderful journey and I believe each role has enabled and fostered a knowledge base which has served me well in my current role of Practice Manager at Carlyle Medical Centre in Napier, Hawke’s Bay.

Two of my roles were based in the NGO sector – this is grounding work; it instills a sense of financial responsibility and accountability that endures. I have also worked within our local PHO, now Health Hawkes’ Bay PHO and this experience was crucial in understanding the multi-faceted and complex health system that we work within. As Practice Manager for a family-focused practice with an enrolled population of just over 6,500 I believe I have found my ultimate job. Every day is different with equal measures of challenges and rewards and I quite simply love it.

Being new to the specific demands of practice management I was grateful for the support of an overarching body, PMAANZ. Access to the collective knowledge and experience across our country was immeasurably beneficial. Joining the Executive will allow me the privilege of giving back to the Association; but I am aware that I will equally benefit. I look forward to meeting you all over time.

Michelle Te Kira

Education Portfolio

Michelle Te Kira
Education Portfolio Manager
Workers Health Care Ltd
55-57 Lincoln Road
Auckland 0650

Ph: 09 8373933 PMAANZ

email: education@pmaanz.org.nz

Hi everyone, I’m Michelle Te Kira from Auckland and I feel very privileged to have been invited to join the executive team at PMAANZ and look forward to getting stuck in and meeting new people, sharing, learning and having some fun as well while we are at it. I was born in Napier grew up in Waiouru then Hamilton where I did my High School and Tertiary Training at Waikato University. I have lived in Auckland however my entire adult life so am pretty much a true blue Jafa now.

I have worked in the Health Sector since 2005 and at my current position at Waitakere Union Health Centre. I am passionate about reducing inequalities in healthcare, we have a very high needs population at our practice which is medium size 6400 and growing and my main role is to support my team with robust policies and systems, to enable high quality healthcare provision, within sound and viable business practices.

I am very lucky to have amazing support in my Directors at the Unions and we are an active Living Wage employer and a political team not afraid to too stand up for what we believe in – makes my team very unique. I am really looking forward to using my experience to support other members, I see Practice Management as a growing workforce which now requires highly skilled, multi skilled people which is why I am passionate also about further education, upskilling and support for administrators coming through and current managers. So, roll on 2018 and excuse me while I shake off the training wheels and get settled into my new role.

Sue Neems

Branch Liaison

Practice Manager
Drury Surgery
175 Great South Road
Auckland 2113

Wk Ph: 09 294 3005

PMAANZ email: branches@pmaanz.org.nz

I enjoy listening to lots of music and attend as many concerts my budget can accommodate. My favourite place to holiday is a beach where I can walk with my husband, listen to the waves, watch the sunsets and relax in the shade on sunny days with a great book. I love spending time with my grown children and am excited about the anticipated arrival of my first grandbaby in Jan next year.

I started by first full time job in 1976 as a bank teller and in the forty plus years my roles have been varied and have included banking, customer service, training officer, personnel consultation, mother, waitress, cleaner , aerobics instructor, Electorate Returning Officer, and finally, for the last nineteen years a Practice Manager. All the skills and experience I have absorbed in these roles, I have used in my role as Practice Manager.

Conferences are wonderful for networking with others in the same role, to hear motivational speakers and get information about and from stakeholders within the Health sector. In my view it is vital for members attending conferences to seek out new practice managers and offer friendship and support and mentoring. We can all learn something from each other.

I am a strong advocate for our practice team and take pride in the contribution and influence I have on our practice culture. I work hard on building a team that support and work well together and trust and care for each other. I am a strong advocate for a no blame culture. Recently I implemented monthly one on one coaching sessions between each of our receptionists and nurses and myself.  These 10 to 20 minute sessions, once a month, have proved to be invaluable in both staff engagement and morale.

I am keenly aware of the changing horizon created through the devolution of service to the primary care environment and the resulting impact on staff and space and funding. Often General Practices are told, rather than consulted with, on the ever changing focus, on various targets, initiatives, systems, compliance and legislation changes that dramatically impact the viability and sustainability of primary health care. PMAANZ is one of the advocates for the future of primary health businesses and staff.

Thank you for this opportunity my appointment on our executive committee has given me to work outside my comfort zone as I learn how this new role will enable me to be one of your voices for our organisation.

Mark O'Connor

Membership Portfolio

General Manager
Lower Hutt After Hours Medical Centre
729 High Street
Lower Hutt
Wellington 5010

Wk Ph: 04 567 5345
Mob: 027 289 1598

PMAANZ email: membership@pmaanz.org.nz

It is with some trepidation that I join the PMAANZ Executive not because I’m the lone male on Executive but because I follow some dedicated and hard-working executive members who have strived to grow and develop PMAANZ into an organisation that works for and advocates for its members. The challenge is to continue the work that they have started and to look at ways to further develop the membership and marketing of the organisation.  The future for primary care is complicated with the introduction of free under-14 GP visits and Community Services Cards (CSC) discounts along with the new legislation around health & safety and work place conditions. 

I look forward to working with the current Executive around these issues as well as bringing an afterhours perspective, through my current roles as General Manager, Emergency Medical Services Ltd (EMS).  EMS operates the Lower Hutt After Hours Medical Centre based in Lower Hutt City and provides after hours coverage for all practices in the Hutt Valley between the hours of 4.00pm/11.00pm Mon-Fri and 8.00am / 11.00pm weekends and public holidays. It currently has over 120 doctors, 22 nurses and 11 receptionists on its roster. Whilst the After Hours does not have any enrolled patients, it caters for approximately 28,000 presentations per annum.

Whilst I have mainly come from a sporting, cultural and educational administration background, the role of GM at After Hours is not my first foray into the health sector, as I spent some time as General Manager of the Council of Medical Colleges, the advocacy body for the fifteen Medical Colleges based in New Zealand.

In my personal life, I am married to Lynne and have two teenage children Caitlin 19yrs / Joshua 17yrs as well 2 cats Toby and Mac who dominate the house.  I am current Chair of Bowls Wellington, President of Whitby Bowling Club, Trustee of Wellington High Performance Aquatics and have recently stepped down as Chair of WELTEC Exercise Science Advisory Group.  I have also managed New Zealand National Swimming teams to World, Oceania and Pan Pacific Championships.

Thank you for giving me the opportunity to work with and represent you at PMAANZ and are  happy to receive feedback from current and prospectus members.