Health Quality & Safety Commission: Nominations invited for new patient experience survey topics - 23 September 2022

Tēnā koe

The Health Quality & Safety Commission (the Commission) invites you to help us identify and prioritise new topics for the national patient experience survey programme.

Evidence shows that patient experience is a good indicator of the quality of health services. Survey feedback is expected to guide quality improvement activity for health services and to provide measures of performance regionally and nationally.

The Commission regularly conducts two national surveys to collect, measure and use patient experience information:

• The adult hospital inpatient experience survey gathers information about the experience of care received in Aotearoa New Zealand's public hospitals.
• The adult primary care patient experience survey gathers information about patients' experiences in primary care and how their overall care is managed between their general practice and other parts of the health system.

The Commission has received additional budget to expand the survey programme over the next four years. This involves developing new patient experience surveys.

Alongside this process, the Commission is also reviewing the content of the adult hospital inpatient and primary care patient experience surveys to ensure they continue to capture relevant information.

More information on the current patient experience survey programme is available here: https://www.hqsc.govt.nz/our-data/patient-experience/ 

To nominate new survey topics, please complete the topic nomination form

If you wish to provide feedback on the current surveys, please complete the feedback forms

• Adult hospital inpatient experience survey
• Adult primary care patient experience survey 

Please submit your completed forms by Friday 14 October 2022.

Please forward this invitation to anyone in your networks who might be interested.

Thank you in advance for your valuable time and feedback. If you have any questions, please contact Joanna.Swanson@hqsc.govt.nz or me (Catherine.Gerard@hqsc.govt.nz).

Nāku, nā

Catherine

Catherine Gerard (she/her/ia)

Assistant director, health quality intelligence | Tumu whakarae tuarua – kounga hauora 

Health Quality & Safety Commission 

DDI: 04 901 6056 

M: 021 176 3931

catherine.gerard@hqsc.govt.nz  

www.hqsc.govt.nz